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Our wrist or neck worn emergency alarm is connected to our monitoring team, providing you with the peace of mind that help can be accessed at the press of a button.

Personal Alarm
Our emergency alarm provides you with the peace of mind that help can be accessed at the press of a button. The alarm is ideal for anyone who lives alone or wants the reassurance that they can continue to live independently and reach help if needed.

The pendant can either be worn on the wrist or around the neck. If you wish to alert our careline team, just press the pendant button. We will then call you via the base unit to see if you are ok or if help is required.

Package includes the personal alarm equipment and access to our 'reassurance 24/7' service from our careline team.

  • A base unit with two way speech for us to communicate with you in an emergency
  • 24hr specialist emergency response from our careline team*
  • A splash proof pendant with a push button alarm
  • Informative user guide and friendly UK customer support helpline
  • Actual product may differ from images shown.

Full Description

What you will receive when you purchase the Personal Alarm:

A base unit with two way speech for us to communicate with you in an emergency

A splash proof pendant with a push button alarm. To be worn on the wrist or around the neck

Neck and wrist straps/attachments

All our alarms come with 24hr specialist emergency response from our careline team*

Informative user guide

Friendly UK customer support helpline

Next day delivery**

No administration fees.

*Additional monthly charges apply for our monitoring Services. Please contact our sales team to discuss the best solution for you.

**Next working day delivery when your order is placed before 12 noon Monday to Friday (excludes Weekends and Bank Holidays, your order will be shipped on the next working day after a Bank Holiday).

How much does it cost?

The products and services we provide may differ depending on your local authority. Therefore we recommend that you call us on 0333 321 6470 (Option 1) to discuss your specific needs.

We have a range of pricing options available starting from just 62p per day, including hiring and purchasing the equipment*.

*Please be aware that you may not be eligible for all our packages depending on your local authority.
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What range does my pendant have in my home?
Your pendant should activate your alarm between 80-100m from the alarm base unit. You should test your pendant at the furthest point from your house and in each room of your house to ensure you know the coverage. As the pendant uses radio it may not work through some walls of your building.
Will my pendant work outside?
Your pendant range outside of your property will vary depending on the size of your property and the location of your alarm equipment. Once installed we recommend that you test it thoroughly, to identify the areas in which your alarm will work.
What if I accidentally press the button and activate my alarm?
Don’t worry if you accidentally press the alarm button. Our team never worry about receiving a false alarm. The operator will just confirm that you are ok, and take the opportunity to ensure the system is working properly. If your alarm is accidentally activated please ensure you hang on and speak to the operator. If you don’t we must treat the call as an emergency.
As part of the personal alarm service how quickly will the phone be answered?
We answer over 99% of calls within 60 seconds however, we try to answer the majority of calls in less than 30 seconds.
Will you ever start a call with me via the Alarm unit?
No. We cannot activate your alarm via our operators. The alarm can only be activated by the service user and it is only then that we can talk to you via the Personal Alarm base unit. All other phone contact we have with you as the user is via your telephone.
Can I wear the pendant in the shower or bath?
Yes you can, it is waterproof and it is important that it is available in case a fall in the bath or shower occurs. Please note that if the battery is replaced and the alarm is not correctly put back together it may no longer be waterproof.
Could my Personal Alarm/Mobile Alarm affect my pacemaker?
Your personal alarm will not affect your pacemaker.
Can the Personal Alarm be used by people with hearing impairments?
Yes it can, we would need to be aware that the user has a hearing impairment upon activation of the service.
How will I know if the battery in the Personal Care Alarm/Mobile Alarm is running low?
When the battery in your pendant is running low we will be notified. We will then contact you to inform you that it needs replacing.
Will any other equipment in my house interfere with the Personal Care Alarm system?
Your Personal Alarm base unit should be positioned as centrally as possible in your home and positioned as far away from any interfering equipment (mobile equipment, wireless headphones, and telephones) as it may have an adverse effect on the range.

James thanks Appello for saving his life

In May 2016, James who lives in a retirement development near Southampton, was home alone when he suffered a heart attack. He tried to phone for help but couldn’t reach it. Instead, James managed to get to his emergency pull cord which put him in touch with an operator at the Appello monitoring centre. They immediately contacted the emergency services and an ambulance soon arrived at the scene to take James to hospital. See How We Can Help
  • James has used his Appello pendant five times since then and feels reassured to know someone is on hand to help him should he ever need it.
  • Appello was established in 1988 and is one of the largest providers of emergency alarm monitoring in the UK, providing reassurance 24 hours a day 365 days a year.
  • Gill Bennett, Monitoring Services Director at Appello, said "Hearing from James and others we have helped is very rewarding for all of us at Appello. It's good to know that we are supporting people to live independently by giving them peace of mind that help is on hand should they ever need it."
Appello saved my life. Without their help I wouldn't be here today. The woman at the end of the line was so calm and efficient and made me feel like I was in safe hands.
The operator talked to me until I became unconscious. The next thing I knew an ambulance had taken me to hospital. The visit was a wonderful opportunity to meet the team at Appello and thank them for saving my life that day.