Privacy and Cookies

Privacy Statement

Appello ("we", "us") is committed to protecting and respecting the privacy of visitors to its website.

This privacy policy explains how we collect, store and use personal data about you, when you access our website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By accessing, browsing or otherwise using this website, you confirm that you have read and understood this privacy policy. If you do not want your data to be used as set out in this privacy policy, you should not use this Website.

1. About Us

Wherever the name "Appello" is used on this website, this refers to one or more of the trading companies of Appello that operate in the United Kingdom and who offer products, information or services on this site.

A full list of Appello trading companies operating on this site is detailed below.

2. Information we may collect from you

We may collect and process the following data about you:

Information that you provide by filling in forms on our site www.appello.co.uk (our site) and completing paper forms available at other locations and responding to promotions. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys and participate in market research projects that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site.

Details of your visits to our site and the resources that you access.

3. How we will use the information about you

We gather this information to allow us to process your registration, process any orders you may make, provide the goods or services requested.. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods or services or in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

4. Marketing

We and our group companies may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an email message to privacy@appello.co.uk. If you agree to us providing you with marketing information, you can always opt out at a later date.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an email to: privacy@appello.co.uk. If you agree to us providing you with third party marketing information, you can always opt out at a later date.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email to: privacy@appello.co.uk

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data or write to The Data Controller, Appello, Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR.

5. IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service.

For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, if you select this setting you may be unable to access certain parts of our site.

6. How we protect your information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We will use all reasonable efforts to safeguard your personal information, but unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data or the integrity of any personal information which is transferred from you or to you via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security of your information.

7. Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Appello, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8. Access to your information and updating and correcting your information

You have a legal right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact The Data Controller, Appello, Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to: privacy@appello.co.uk or by sending a letter to The Data Controller, Appello, Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

9. Sale of business

If any of the Appello businesses (or any one of them) are sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

10. Links to other websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

12. Appello trading companies

Appello is the trading name of the following companies:

Appello Telehealth Limited, a company registered in England and Wales under company number 04174104.

Careline UK Monitoring Limited, a company registered in England and Wales under company number 03229746.

Cirrus Communication Systems Limited, a company registered in England and Wales under company number 01444995.

The registered office of all of the companies trading on this site is at Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR.

13. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Controller, Appello, Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR.