Operator Stories

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Anthony McGrory – Control Centre Manager

What do you enjoy most about your current role at Appello?

I enjoy working as part of a team that truly cares about its customers and colleagues alike. The genuine warmth displayed by the team in supporting our customer base and their fellow colleagues was a big reason for me joining the business.

Which of your characteristics do you think is most valuable as a Appello operator?

There are so many characteristics which are quintessential to complete the role of an Appello operator, which is why our recruitment and selections process is so robust, however if I was pushed I would have to say ‘empathy’.

Why would you recommend an emergency monitoring service to someone?

The very reason why my parents have an emergency monitoring service – my parents have never had to use the service in anger, however they have the reassurance that help is at the press of a button. It also provides me with reassurance, I know someone is always there for them and I know I will be informed if anything was to happen.

Ryan Beck - Senior Control Centre Operator

What do you value most about working at Appello?

Having recently left college and opting to dive straight into the workplace, I had concerns I wouldn’t be presented with, or be able to take advantage of the same opportunities as my friends with University degrees. However my experience couldn’t have been further from my presumptions as I feel I have obtained fundamental and practical skills at Appello. I also value the time and resources, provided by my managers to support my development on a daily basis.

What do you enjoy most about your current role?

In my current role as Senior Control Centre Operator the range of challenges and additional responsibilities excites and motivates me. In addition, Appello offers a great variety of opportunities, namely in their ’Succession Planning’, for people like myself to consistently develop personally and professionally.

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Lucy brooks - Out of Hours Supervisor

How long have you worked at Appello?

I will have worked for Appello just over 7 years, progressing from being a Careline Operator, Senior Operator, Supervisor and I am now the Out of Hours Supervisor.

What do you value most about working at Appello?

I have always felt great job satisfaction working here as we help people on a daily basis. I enjoy seeing a difficult problem through to the end and reaching a satisfactory resolution, knowing that the customer is happy with our service. There is a great range of calls we deal with which keeps it interesting. I also really like the team I work with.

Which of your characteristics do you think is most valuable as a Appello operator?

I think my most valuable characteristic is that I have a genuine care for people – both my team members and my customers. I am always checking on my staff’s welfare, ensuring they are happy within their role and I think I display a good understanding and level of empathy when dealing with distressed callers too.

Kelly Cooper - Control Centre Operator

What do you value most about working at Appello?

Working at Appello gives me the ability to make a difference to those in need. I value the support I've been given by my peers and the company to enable me to provide a good quality of care and to feel confident in my job role.

What do you enjoy most about your current role at Appello?

Working as a Appello Operator, supporting older people on a daily basis is a very rewarding and feel good job, I am in a position of trust and I relish the responsibility.

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