"I was impressed by the manner of the person responding, kind, patient and inspired confidence. I felt like he could deal with any kind on emergency."

Mr Huning, Appello Customer

Why Appello?

When purchasing an important service such as a Personal Emergency Alarm you need to be confident that the team and organisation behind the service are the best. As a business we have over 27 years’ experience and our operators support over 170,00 people across the UK, so you can rest assured that we will know how to provide the help you require.

Our Stats

About Appello

We’re about more than just numbers…

We have over 25 years' experience

In 2014 we rebranded from CarelineUK to Appello, our name may have changed but our service and team hasn't. We've been providing emergency monitoring for over 25 years so we have experience in dealing with every kind of emergency.

We're recommended

We are the recommended emergency alarm provider of some of the UK's largest charities including The Royal British Legion, Age Concern Charities*, Stroke Association, Age Connects* and Advant~age as well as many others.

We are trusted

We survey our customers every year to ensure we are delivering on our promises and our last survey showed that 100% of our customer trust us to help them in an emergency. (See what some of our customers think here)

We offer you choice

We offer three different emergency alarms so you will be able to find a service that meets your needs, we also offer our alarms to purchase or hire so you have flexibility in finding an affordable payment plan.

We are the UK’s favourite emergency alarm provider

We have over 150,000 happy customers across the country that feel reassured to know we are there if needed.

We respond on time, all the time

We answer your emergency calls, 24 hours a day/365 days of the year, faster than the guidelines set out by the industry regulatory authority (Telecare Service Association).

We can assist you

We are here to help, if you have any questions or would just like to talk to someone about how we could help you, call our friendly team on: 0333 321 6470.

We offer quick delivery and Installation

We aim to get your order dispatched within 24 hours and if you wish we can arrange a convenient time with you to provide an installation service.

*Age Concern Birmingham, Age Concern Hampshire, Age Concern Liverpool and Sefton, Age Concern Slough and Berkshire East, Age Concern Barnstaple, Age Concern Exmouth, Age Concern Havering, Age Concern Malling, Age Concern Morgannwg, Age Concern Neath Port Talbot, Age Concern Stourbridge, Age Concern Torfaen, Age Connects Cardiff, Age Connects North East Wales, Age Connects North Wales Central.